FAQ
General
What makes prepmymeal food so special?
Only fresh, natural and high-quality ingredients are used for our dishes. In addition, all dishes are completely free of added sugar, flavor enhancers, preservatives and artificial additives. From vegan, lactose-free and ketogenic dishes - we have them all in our range. In this way, we ensure that we help you eat a healthy, balanced diet that is exactly according to your priorities and preferences
Where do your ingredients come from?
All our ingredients are freshly processed and sourced from selected suppliers.
When, how and where do you deliver?
Our dishes are shipped with DPD Express throughout Germany from Tuesday to Saturday.
In Austria the meals are also delivered by DPD Express from Tuesday to Friday.
In Switzerland, delivery is made by CH-Express from Tuesday to Friday.
Delivery always takes place between 8 am and 6 pm.
If you're not at home on the day of delivery, that's no problem - we use dry ice to ensure that the meals are still frozen for up to 48 hours after they leave the freezer. So you can simply issue a drop-off authorization in advance and your parcel will be left at your specified location.
What is the Body Challenge and where can I start?
The Bodychallenge at prepmymeal is a nutrition program that provides healthy and balanced meals to support customers in their fitness goals, such as weight loss or muscle building.
The meals are specially tailored to individual needs and goals. To start the Body Challenge or for more information, click here.
Our dishes
What is the shelf life of the dishes?
In the freezer, our dishes have a shelf life of at least 3 months.
If you prefer to store them in the refrigerator, they will keep there for 3-4 days.
How do I heat the dishes?
You can easily heat our dishes (even when frozen) in the microwave or frying pan. It usually takes 7-9 minutes until they are fully heated.
Alternatively, you can also heat it up in the oven. Preheat the oven to 150° C. Prick the lid foil 2-3 times with a fork. Heat the frozen food on the middle shelf (fan oven 30-35 minutes, top/bottom heat 35-40 minutes, depending on the power of the oven). Then remove the foil and enjoy.
You can heat the dishes in the steamer for 15 minutes at 125 degrees.
What ingredients do you use?
Our dishes do not contain any additives. We deliberately avoid artificial additives, flavor enhancers, preservatives and added sugar to offer our customers healthy dishes with top nutritional values.
Are your dishes suitable for allergy sufferers?
Yes, because many of our dishes are lactose- or gluten-free. Especially among the vegan dishes or those that are composed according to the principle of the Paleo diet, some are included, which are ideal for people with intolerances.
Where are your dishes cooked?
Our delicious and healthy dishes are freshly prepared by hand in Germany by professional chefs. Our kitchens are certified to the highest standards to ensure compliance with all hygiene guidelines.
Is there precise information on ingredients and nutritional values?
You can see the exact nutritional values, ingredients and other information by clicking on the picture of the respective dish.
What are your XL dishes?
Unlike our normal dishes, our XL dishes contain 1000 g and are intended for two people or two meals.
You can buy a portion (500 g) in our store for as little as €5.24.
The XL dishes also come ready-prepared and are heated up and ready to eat in just a few minutes - either in the microwave or in a pan.
Order and delivery
When, how and where do you deliver?
Our dishes are shipped with DPD Express throughout Germany from Tuesday to Saturday.
In Austria the meals are also delivered by DPD Express from Tuesday to Friday.
In Switzerland, delivery is made by CH-Express from Tuesday to Friday.
Delivery always takes place between 8 am and 6 pm.
If you're not at home on the day of delivery, that's no problem - we use dry ice to ensure that the meals are still frozen for up to 48 hours after they leave the freezer. So you can simply issue a drop-off authorization in advance and your parcel will be left at your specified location.
How much are the shipping costs?
The delivery costs are €5.99 in Germany and Austria and CHF 5.90 in Switzerland. We use express delivery to ensure that the meals reach the customer quickly and freshly, while maintaining the cold chain throughout.
Can I choose the delivery date myself?
Yes, you can select the delivery date in the shopping cart. Before you get to the checkout process, you will find a field in the shopping cart where you can enter the delivery date and a drop-off location. The earliest possible delivery date is usually the working day after next.
How are the dishes packaged and cooled?
Our dishes are delivered in a cold-insulated, recyclable cardboard box with sustainable insulating packaging made from recycled paper. This can simply be disposed of in the paper garbage can. We use dry ice to cool our frozen dishes, which guarantees optimum cooling during transportation. Please do not touch the dry ice and let the bags evaporate in the sink or similar.
Do you deliver to packing stations?
We do not deliver to Packstations. If you are looking for an alternative to home delivery, you can simply have your order sent to a DPD Pickup parcelshop near you. This way you can pick up your delivery flexibly.
Where can I see when my delivery will arrive?
After placing your order, you will receive a confirmation email. There you can see your expected delivery date under "View order".
The day before delivery, we will send you a shipping confirmation with a tracking number. You can use this to track the shipping status of your parcel and stay up to date at all times.
Regular deliveries
How can I manage my regular delivery?
Log in to your customer account with your e-mail address and password and click on "Edit regular delivery".
Alternatively, you can "create an account" with the e-mail address you entered as a guest when you placed your order and manage your regular deliveries.
You can also process your recurring delivery without a customer account. Here you can enter your e-mail address and you will receive an e-mail with a confirmation link.
Am I bound to a contract for regular delivery?
Your regular deliveries can be cancelled and paused at any time.
Alternatively, you can order once. After you have selected your dishes or your box, you will find a selection option between one-time and regular in the upper right corner.
How can I suspend my next order?
You can skip your next delivery by clicking "Skip this order" in your account.
When will my next delivery arrive?
In your user account you will see your next order / debit.
Delivery takes place 3 days after the debit.
How can I adjust the delivery frequency?
You can find this function in your user account under the category "Subscription". A little further down, you can click on "Order frequency". Here you can choose between a weekly delivery, every 2, 3 or 4 weeks.
How can I change my dishes?
Go to "Subscription" in your user account. Under "Change dishes" you can select new, delicious dishes.
How can I stop the regular deliveries?
Via this link to access your account.
You can now cancel regular deliveries without any problems via "Edit orders" at the bottom.
Can I also place a one-time order?
Yes, you can choose between a one-off and a flexible regular delivery. Before you place your dishes in the shopping cart, you will find a selection option at the top right where you can choose between one-off and regular delivery.
Can I cancel my order?
Orders that have already been placed can only be canceled by us. Send us a message via our contact form or an email to [email protected] to cancel your order in good time.
Payment and prices
How much does a dish cost?
The price per dish varies depending on the size of the box and the type of delivery. Larger boxes and regular deliveries are cheaper. If you choose a larger box or a regular delivery, the price per dish is reduced.
Which payment methods are accepted?
We accept PayPal, credit cards (Master, Maestro, Visa, American Express), Apple and Google Pay as well as payment on account (Sofortüberweisung and Klarna) for your order. If you opt for regular delivery, you can only pay by PayPal or credit card. However, if you are placing a one-off order, you have the option of paying with Klarna or Sofortüberweisung, Apple and Google Pay.
Can I purchase a gift voucher?
Yes, you can find the function to purchase this at the bottom left of our homepage under the category "Info" or via this link.
The vouchers are available in values of €25, €50, €75, €100 and €200 and you will receive them by e-mail.
You can pay them with Mastercard, Visacard, Apple and Amazon Pay, Klarna, PayPal, Fast Shipping and Secure Checkout.
Where can I redeem my voucher code?
For a new order, you can enter your voucher code during the checkout process on the right-hand side of the screen. For recurring deliveries, enter your voucher code in your customer account: If you click on "Edit recurring delivery", you will find the option "Add discount code".
Business and cooperation
Are your dishes only for private use or also for the office?
Companies have the option of placing individual orders for employee catering. You can find more information here.
Can I start an affiliate cooperation with prepmymeal?
If you are interested in promoting prepmymeal via your social media channels, click here.
Who can I contact if I am interested in working with prepmymeal?
If you are interested in working with us, please send us an e-mail to [email protected] We look forward to hearing from you!
Miscellaneous
What is the Body Challenge and where can I start?
The Bodychallenge at prepmymeal is a nutrition program that provides healthy and balanced meals to support customers in their fitness goals, such as weight loss or muscle building.
The meals are specially tailored to individual needs and goals. To start the Body Challenge or for more information, click here.
How can you be contacted?
If there are any problems with your order or if you have additional questions that have not been answered here, please contact us via our contact form on our homepage. You can find it under "Info" -> "Contact".
Or you can send us an email to [email protected]
. We will try to get back to you as soon as possible.
Do you have any questions? Write us an email to [email protected] and we will get back to you as soon as possible.
READY. SET. GO
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